Our Team

Our staff of experienced and expert veterinarian doctors and skilled vet staff is ready when your pet needs us. Call or contact us today to learn more.

Licensed Veterinary Technicians


Audrey Boyd, LVT, Hospital Supervisor

Audrey Boyd is a Licensed Veterinary Technician. She has been with DVM Hospitals since June 2003. She knew that she wanted to work with animals since junior high school where she studied Animal Science. Her love for animals led her to SUNY Delhi where she graduated in 1999. Since then she has been dedicating her service to our little furry companions.


Nancy Neumann, LVT

Licensed Veterinary Technician, Nancy Neumann has found both a rewarding but stressful career that is nonetheless all worthwhile -- she enjoys being part of the Downtown Veterinary Medical Hospital team. She loves being able to see owners’ reactions when we are able to help their furry family members, and acknowledges that she definitely has a sweet spot for the older canine and feline family members. She has a special interest in dentistry and is a big advocate of brushing your pet's teeth. Her cat, Pretzel Cucchiaio, loves the CET poultry toothpaste and doesn't mind the 1 minute brushing!


Alexandra Giambalvo, LVT

Alexandra has been working at the West Village Veterinary Hospital since 2011. She started as a veterinary assistant in 2005 at a private clinic in Queens, NY. She attended the University of Scranton and studied Biology for 2 years. Her passion was to work with animal so she pursued her education in Veterinary Technology at LaGuardia Community College and obtained her license in 2011. Alex enjoys living in NY with her husband and her two adorable cats, Prince and Nino.

Veterinary Assistant


Heidi Filiora

Heidi's interest in animal care began at a young age when she encountered an injured bird and sought to help it. From there, she went on to help in forest restoration, volunteered at a veterinary clinic, and work at a doggie daycare before starting at Downtown Veterinary Medical Hospitals in Summer 2011. Heidi currently lives with her two furry companions, Korra and Tonks, while she pursues her studies in Veterinary Technology.



Melissa Velez

Melissa has been working in the veterinary field for 7 years. She worked for two other hospitals before joining our team. She genuinely loves being able to help clients and provide the best customer service, while admiring all of the animals that walk through our doors! For Melissa, it's having the best of both worlds! She also is extremely skilled when it comes to our international travel requirement and has helped all of our doctors to prepare all types of travel documents. When she's not at West Village Veterinary Hospital, she loves spending time with her son, two dogs (Drew & Champ), and her husband.


Lily Pascual

Receptionist, Lily Pascual joined our team the Summer of 2012. Right before then she graduated with a bachelor’s degree in Psychology and Education from The University at Albany aspiring to become a teacher. After teaching for some time during her undergraduate years she realized her real passion has always been animals. She currently lives in Brooklyn with her beloved feline, Misha, and her extended family members, Mimi the cat, and Pomeranians, Bella and Sasha. During her free time she's loves to read, cook, dance, and travel.

Veterinary Nurse


Jessica Sede, Veterinary Nurse

Jessica graduated from Queens College with a degree in English/Secondary Education. Shortly after graduating, she realized her real passion was working with animals and decided to switch fields. She truly loves being able to help animals in need and has been working solely at our West Village Veterinary Hospital for 7 years. She currently lives in Queens with her four fur babies, and one human daughter.

Hospital Group Administrator


Terry Li

Born and raised in New York City, Terry has been interested in veterinary medicine ever since she learned about veterinarians in elementary school. Her experience in the veterinary field spans 14 years, starting first as a receptionist at a small animal hospital in Buffalo, NY. After finishing her Bachelors in Psychology at the State University of New York at Buffalo, she worked as a veterinary assistant and Hospital Manager for a small animal hospital in NYC. She became a member of the Downtown Veterinary Medical Hospital team in 2006 as a Practice Coordinator and received her Masters in Business Administration in 2012. Today, Terry is the Hospital Group Administrator for DVMH, where she oversees the day-to-day operations between all 4 hospitals. Terry and her husband, Dennis, have four furry kids: Waffles, Captain Cheeto, Ollie and Obi-Wan. In her spare time, she enjoys reading, basking in the sun and spending time with her furry family.